Delivery Options Overview

Al Farooq Shopping Mall offers convenient delivery options so you can receive your order in the way that suits you best.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

Eligibility for Return or Exchange

If a product is faulty, damaged, expired, or not as described, you may request a return or exchange in accordance with applicable Pakistani consumer law and our internal policies.

To help us process your request, please:

  • Report the issue as soon as possible after delivery or pickup.
  • Keep the product in its original condition and packaging where possible.
  • Provide a purchase receipt or order confirmation.

Conditions

Returns or exchanges may be refused if:

  • A required component is missing, such as:
    • Original product and accessories
    • Packaging/manuals (where applicable)
    • Purchase receipt or invoice
  • The product falls into a non‑returnable category, such as:
    • Fresh produce, frozen items, bakery, dairy, and other perishable goods
    • Opened personal care or hygiene products
    • Items marked “Non‑Returnable” on the product page

We may request an inspection of the item and prepare a brief note/defect report before approving a refund or exchange.

Refunds

Once a return is approved:

  • Refunds will be processed within the time limits required by applicable law and our banking partners.
  • Refunds are usually issued via the original payment method (e.g., bank/credit card reversal) or as store credit/voucher, depending on the case and your preference where possible.

FAQs

My order hasn’t arrived yet. Where is it?

After placing your order, you will receive an order confirmation by email/SMS.
Once your order is prepared and dispatched, you may receive a tracking update or a call from our delivery team.

If your order is delayed:

  1. Check your email/SMS for any notifications.
  2. Ensure your phone number and address are correct in your account.
  3. If there is still an issue, please contact us at contact@alfarooqshoppingmall.com or via our website’s Contact Us page with your order number.
    We will investigate with our delivery partners and update you as soon as possible.
Do you deliver on public holidays?

Delivery on public holidays may be limited or unavailable, depending on:

  • Rider availability
  • Local regulations
  • Store working hours

During busy periods (such as Eid or national holidays), delivery slots may fill up faster, and delivery times can be longer than usual.
Current availability and holiday schedules will be shown at checkout or announced on our website banners/notifications.

Do you deliver to my postcode/area?

We currently serve selected areas in and around Sargodha, Punjab.

To check if we deliver to your location:

  • Add your full address in your account, or
  • Enter your postcode/address at checkout

If delivery is not yet available in your area, you will see a message at checkout, and you will not be able to complete the order with home delivery for that address.

Is next‑day delivery available on all orders?

Next‑day or same‑day delivery may be available for many grocery items, but not for all products or locations.

Availability depends on:

  • Time of order placement
  • Product type (e.g., fresh, frozen, heavy, oversized)
  • Delivery slot availability in your area

If next‑day delivery is available, you’ll see this option during checkout. If not shown, only standard delivery is currently possible for that order.

Do I need to be there to sign for delivery?

For most orders, we recommend that you or a trusted person is available at the delivery address to:

  • Receive the items
  • Check for any obvious damage or missing items
  • Confirm completion with the rider

If you are not available:

  • Our rider may contact you by phone for instructions,
  • Delivery may be left with a security guard/neighbor only with your permission, or
  • We may reschedule delivery. Additional charges may apply for re‑delivery where necessary.

For high‑value items (such as electronics), your presence and a signature/OTP may be required.